Efficiency Excellence
Our Automated Enterprise solution, powered by RPA, helps CXOs enhance business efficiency, reduce manual effort, and drive cost optimization. In time, this leads to:
- Better capacity handling
- Faster processing
- Better turnaround time
- Reduced penalties and agent mistakes
- Better compliance
- Cost optimization
ITeos Intelligent Automation is driven by three key components
PEOPLE
Expert solution architects for digital technology, domains, & automation.
PROCESS
Custom bots boost efficiency with Sigma and process reengineering.
TECHNOLOGY
Custom RPA & AI solutions for CX & back-office processes.
End-2-End Automation
Automation strategy
HGS can create a CoE for automation with design, high ROI, and adaptability to unstructured data.
Business process re-engineering
Process Re engineering: Redesign for a customer-centric improvement via cross-function teams, technology and methods.
Cognitive automation
Machine-led digitization method for data extraction utilizing from structured, semi-structured and unstructured sources of data.
Interaction automation
Bots enhance user experience through their function through efficiency, cost - effectiveness and round -the- clock access.
Customer Perspective
Customers are increasingly turning to digital modes of interaction, over traditional modes.
Chatbots are able to simulate conversations, a more engaging way to interact with customers.
Multiple customer requests can be efficiently handled by a chatbot simultaneously.
There are no time restrictions – chatbots are available 24/7, offering seamless assistance.
Chatbots ensure better response time, leading to higher customer satisfaction levels.
Business Perspective
Chatbots are remarkably cost-effective and efficient solutions for your business
Chatbots are continuously learning which leads to better interactions in the future.
Chatbots offer data points that can be leveraged across the customer lifecycle.
Chatbots highly reduce the effort on agents through smart classification of queries.
Employees can focus on expanding scope for more substantial wallet share growth.
